Luxury Elegant Silver Gray Mermaid Evening Dress with Cape Sleeves

Q: How do I find the right size for my order?
A: Please check our standard size chart for luxury gowns before purchasing it. For custom dresses, give us your measurements or check our size chart. Measure your bust, waist, hips, and compare them with the chart. Tell us your details, and we'll help you find the right fit.

Q: Are the photos of luxury dresses authentic?
A: Yes, most are real and taken in our warehouse.

Q: Can I customize the dress?
A: Some custom gowns offer customization options, but not all due to material or design constraints. Choose from available sizes and make alterations if necessary.

Q: What's the shipping and processing time?
A: Shipping times vary. Ready-to-ship items process in under 5 days; made-to-order dresses take 2-3 weeks. Contact us for details. Express shipping via DHL is available; provide your phone number for shipping notifications.

🔄 Returns & Exchanges Policy:
You are entitled to a risk-free return within 14 days of your purchase. If you have exceeded the 16-day return window, you will not be eligible to return the item. Please find below our simple returns and exchanges policy tailored to your location:

🇪🇺 For EU Customers:

• You are entitled to a risk-free return within 14 days of your purchase.
• Reasons for return may include incorrect size, receiving a defective item.
• Items must be returned in their original condition.
• Rush fees are non-refundable.
• Please initiate the return process by contacting us and stating the reason for return within five days of receiving your item.
• Our warehouses are located in Cyprus and China, and you can choose either location to return the dress.
• Refunds will be processed upon receipt and inspection of the returned item(s).

🌍 For International Customers:

• Returns and exchanges are acceptable with certain conditions.
• If returning a faulty, wrong size or incorrect item, you may need to arrange your own method of return.
• International customers are responsible for import VAT and customs duty charges.
• In case the items don’t reach us, you’ll need to open a dispute with the carrier.
• Please note that international shipping fees and duties are the responsibility of the customer.

🚫 We do not accept custom-made gowns, any gown customized for you in any color or size.

🔁 Exchanges:

• You can exchange items under certain conditions. If you got the wrong size, you can ask for an exchange. If we have your correct size available, we'll send you a new dress as soon as possible. Please review our return policy for more information.

If you have any questions, don't hesitate to contact us! We're here to assist you.