Customer Care

Standard Shipping: This is the most common and affordable shipping option. Shipping times vary depending on the destination and method chosen. Typically, standard shipping takes between 6 to 14 days for delivery.

Express Shipping: For those who need their orders expedited, we provide express shipping options. Shipping times for express shipping vary depending on the destination but ensure a quicker delivery compared to standard shipping

We provide worldwide shipping for our products, serving numerous countries around the world. For more detailed information, we encourage you to review our shipping policy.

To place an order for international delivery, please follow these steps:

Visit our website and browse through the available products.
Once you have selected the desired item, add it to your cart.
Proceed to the checkout page by clicking on the shopping cart icon.
On the checkout page, fill in your shipping address details accurately.
Select the appropriate international shipping option from the available choices.
Review your order to ensure everything is correct, including the shipping costs and estimated delivery time.
Choose your preferred payment method and provide the necessary information.
Submit your order, and you will receive a confirmation email with your order details and tracking information,

if applicable. Please note that international shipping may incur additional fees such as customs duties or taxes, which will be the responsibility of the recipient.

Also, keep in mind that delivery times may vary depending on the destination country and customs procedures. If you have any further questions or encounter any difficulties during the ordering process, don't hesitate to contact our customer support team for assistance.

Unfortunately, we are unable to change the delivery address for your order once it has been sent. However, there are alternative delivery options available that you can consider. If you are not available at the time of delivery, our carrier will typically leave a card or send you an email notification with instructions on how to arrange a re-delivery or where you can pick up your parcel. These options may vary depending on the specific delivery partner.Additionally, some of our delivery partners offer alternative delivery options such as delivery to a neighbor, delivery to a safe place, or collection from a specified location. To explore these options, you can refer to the delivery update email sent by our delivery partner.
Alternatively, you can use the tracking number provided and visit the delivery partner's website or app to check for available alternative delivery options. Please note that while changing the delivery address is not possible after placing the order, these alternative delivery options can provide you with flexibility in receiving your parcel.

Yes, we offer delivery to PO Box addresses for most countries through our Standard Delivery service. However, please note that there are certain countries where we cannot deliver to a PO Box address. If you reside in one of these countries, we recommend providing your permanent residential address or your place of employment for delivery. If you choose to have the order delivered to your workplace, please ensure that someone will be available to receive the package. To make the delivery process smoother, we suggest adding your company name to the parcel, which will assist the driver in locating you easily.

It is advisable to ensure someone is present at the delivery location when your parcel is scheduled to arrive, as a signature may be required. However, if it is not feasible for someone to be present, there's no need to worry. Our delivery partner typically makes multiple delivery attempts.
Alternatively, if a delivery attempt is unsuccessful, a notification card will be left to provide you with information on the next redelivery attempt or instructions on how to collect the package.

1. What are customs and import charges?

   Customs and import charges are fees applied to parcels when they enter the destination country. These charges typically include handling fees and taxes levied by customs authorities.

2. Who is responsible for paying these charges?

   It is the recipient's responsibility, whether they are customers or wholesale customers, to cover these charges.

3. Can the exact cost of customs and import charges be determined in advance?

   Unfortunately, the exact cost cannot be determined beforehand. Customs policies and import duties vary significantly from country to country.

4. What measures can be taken to avoid unexpected charges?

   To avoid unexpected charges, it is advisable to contact your local customs office before placing your order. They can provide you with the most up-to-date information on current charges and regulations.

5. Is there anything you can do to assist with customs procedures?

   Yes, there are steps that we as a retailer can take to assist with customs procedures. While we endeavor to facilitate smooth customs clearance, it's important to note that we have limited control over associated charges. However, we do provide all necessary documentation to expedite the process. Additionally, in certain instances, we may be able to pay customs duties on your behalf. If you require any assistance or have specific inquiries regarding customs procedures, please do not hesitate to contact us.

6. Are there any additional resources or support available for understanding customs policies?

   If you require further assistance or clarification regarding customs policies, feel free to reach out to our customer support team. We're here to help you navigate through any customs-related queries or concerns.

To track the delivery of your order, please follow these steps

After your order has been dispatched, you will receive a shipping confirmation email from our warehouse. This email will contain important information regarding your order.

Open the shipping confirmation email and locate the tracking link provided. Click on the tracking link to access the up-to-date tracking information for your order.

If you notice that the tracking information is not updating or appears blank, don't worry. Sometimes there may be a slight delay in the tracking updates. We recommend waiting until the estimated delivery date for your order to be delivered. In most cases, the tracking information should update soon.

If your order consists of items that are being shipped from multiple warehouses, they will all have the same order number. However, please note that each parcel may have a different tracking number and delivery time, depending on the warehouse it has been shipped from. You can find individual tracking links for each parcel in the 'My Orders' section. or Use this link Track My Order

Please keep in mind the following additional information:During busy periods, such as sales, our delivery times may be slightly longer than usual. We strive to meet these delivery times, but please be patient if there are any delays.Occasionally, there may be technical updates to our systems or unforeseen events like extreme weather conditions, which could temporarily affect our delivery services. In such cases, there may be changes to our cut-off times and/or delivery times. However, we always make an effort to keep these temporary changes to a minimum. Please note that any specific delivery instructions left for the carrier are not our responsibility . We cannot be held liable for any parcels that are lost or stolen as a result of such instructions. If you have any further questions or concerns regarding the tracking of your order, feel free to reach out to our customer support team for assistance.

We apologize for any inconvenience caused by receiving a faulty item.

To resolve this issue, please return the item to us as soon as possible. When initiating the return, make sure to select the "Faulty" option as the reason for your return. For more detailed information on our returns process, please refer to our returns policy.Use this link Return Policy

If you encounter any difficulties in creating a return, we recommend reaching out to our Customer Care team. We will be happy to assist you with the process.

Please be aware that all returned items are thoroughly inspected, and it's important to note that items showing signs of wear and tear, rather than a genuine fault, may not be eligible for a refund. Kindly note that we are unable to send replacements for faulty items. If you still wish to have the item, we kindly ask you to place a new order. Regardless of the original shipping location, you can follow our standard returns process to initiate the return of your item.

If you happen to receive an wrong item that you did not order, we apologize for the inconvenience. In such cases, please follow the steps below:

Kindly return the incorrect item to us. Once we receive it at our warehouse, we will process a refund for you promptly. To learn more about our return policy-Use this link Return Policy

Please note that the cost of returning the item is your responsibility. We kindly ask that you cover the return shipping charges.-

-If you still wish to have the correct item and it is currently available in stock, you can place a new order through our website. We appreciate your understanding and cooperation in resolving this matter. If you have any further questions or concerns, please don't hesitate to contact our customer support team. We're here to assist you.

We apologize for the inconvenience caused by the missing item in your order. We recommend following these steps:

-Check for separate parcels: Please review your emails to see if any of your items will be arriving separately. Sometimes, we send items from the same order in separate shipments.

-Verify order splitting: You can also check if your order has been split into multiple parcels by visiting the "My Orders" section on our website or app. This will help you determine if any items are on their way separately.

-Consider stock availability: It's possible that the item(s) you ordered may have been temporarily out of stock. To confirm if this is the case, please check your email inbox, including the junk or spam folder, for any notifications we might have sent regarding the item's availability.Check combined or split orders: In case you placed multiple orders within a few days of each other and they qualify for free delivery to the same address, they might have been combined or split across different parcels. You can compare the tracking information for each order to see if they are being shipped together.

-Consider varying delivery times: If some of your items are being shipped from a different warehouse, their delivery times may differ. To obtain accurate information, check the expected delivery date and track your order in the "My Orders" section. If you have discovered an item missing from your order, please inform us within 14 days of the delivery date, and we will make every effort to assist you in resolving the issue. Lastly, we want to mention that while we strive to meet our delivery times, during busy periods or sales, there may be slight delays. Additionally, certain factors such as technical updates or unexpected events like extreme weather conditions may affect delivery services temporarily.

We will always work diligently to minimize any such changes. Please note that we cannot be held responsible for any lost or stolen parcels resulting from specific delivery instructions provided to the carrier.

Once your order is placed, we can't make any changes to it. We pack and ship orders quickly, so we can't modify the delivery address, delivery option, or payment method. However, you might be able to cancel your order within 24 hours. If you can cancel, you can then place a new order with the changes you want.

Yes, you have the option to cancel your order within 24 hours of placing it. However, once this time period has elapsed, it is no longer possible to cancel the order. In order to cancel an order please send us an email.

To begin the return process, adhere to our return guidelines within 14 days of receiving the item. Cyprus customers enjoy free returns, while international customers are responsible for return shipping costs. Please note that fashion swimwear, lingerie, and custom-made gowns cannot be refunded if the seal is broken or no longer intact for hygiene reasons. For more detailed information, Use this link Return Policy

Our policy does not currently support exchanges for returned items. When an item is returned and received by our warehouse, a refund will be issued. If you require a different size or color, we kindly request that you place a new order.

Yes, it is possible to return multiple orders in the same parcel. If you have more than one item from different orders that you want to return, you can conveniently send them back together in a single package.

In certain circumstances, we do offer refunds for the delivery charges associated with returned items. For instance, if your entire order was faulty or incorrect, or if your order has been canceled, we will refund the delivery charge. When returning items, please ensure they are unworn and in their original condition. Once we receive the returned items, they will be inspected. We make every effort to accept all returns, but please remember to keep the original tags attached to the items. While it is not necessary to return the items in the original packaging, it is your responsibility to package them securely to prevent any damage during transit. If an item is returned to us in an unsuitable condition, we may need to send it back to you, and in such cases, we will not issue a refund.

We strive to provide a simple and hassle-free return process for our customers. To learn more about our return policy, please click on the following link. We have designed our policy to be as user-friendly as possible, ensuring a seamless experience for you.

These are not standard US, EU sizes. To find your correct size, we recommend measuring your bust, waist, and hips and comparing them to our standard size chart. Every detail we need to make this gown the right fit for you is mentioned in the description. Please provide these details, it will help us create, recommend or select the most suitable size for you. If you can please send us your measurements. We will help you select the right size.

Yes if you need any luxury handmade gown in a different color please don't hesitate to ask.

Yes, most of these custom-made dress photos are real & and taken in our warehouse. In some cases, we've more photos for each variation/style. Please don't hesitate to ask if you'd like to see more images.

On some custom-made gowns there's a possibility to offer customization options but for some gowns, we're unable to do so due to fragile materials or designs. However, you can choose from the available design, sizes and Please let us know what kind of alterations do you need

Our return policy for custom-made gowns is designed to accommodate your needs while also ensuring the quality of our products. Here's how it works:

• You have a window of up to 5 days to make modifications to your made-to-order gown. However, after this period, modifications or cancellations are not possible as the gown will have entered production.
• Once your gown is in production, changes or cancellations cannot be accommodated. This is because the gown is being tailored specifically to your requirements and size.
• We do not accept returns or offer refunds for custom-made gowns due to the personalized effort, materials, and time invested in crafting each piece.
• However, if you receive a damaged item or if it does not match the description provided, you can contact us within 14 days of receiving it. We will work with you to address the issue and find a satisfactory solution.

Our aim is to ensure your satisfaction with our products, and we're here to assist you throughout the process. If you have any further questions or concerns, please feel free to reach out to us.

Shipping and processing times may differ based on various factors including your location and the specific product ordered. Generally, for ready-to-ship gowns, we can dispatch your order the next day using express shipping methods. However, if the item is out of stock or requires custom tailoring, processing times may range from 1 to 3 weeks. We encourage you to reach out to us either before or after placing your order so we can provide you with accurate information regarding availability and exact delivery times. Additionally, we offer expedited shipping options such as UPS Expedite (1-2 days) and DHL/FedEx (3-7 days). During checkout, please select DHL and ensure to provide your phone number for shipping purposes.