Thank you for choosing rev-chic.com for your purchase. We sincerely hope that you are delighted with your order. However, we understand that there may be instances where you are unsatisfied with your purchase. In such cases, we have a Returns and refunds policy in place to address your concerns.
If you wish to return an item, you may do so within 30 days from the day you received all the items in your order. The 30-day cancellation period commences from the date of item receipt.
Return Eligibility and Timeframe:
Returns are accepted for the following reasons:
Wrong Size: If you have purchased the wrong size, you can return the item and request a refund.
Damaged or Defective Item: If the item you received is damaged or defective, we apologize for the inconvenience caused. You are eligible to return it for a refund.
Item Not as Advertised: In the event that the item you received does not match the description or images provided on our platform, you can return it for a refund.
Incorrectly Sent Items: If you received items that were different from what you ordered, you have the option to return them and request a refund.
- Special Note to Customers:
Please do not return items without first contacting us or initiating the return process through your account.
Why it's important:
Free Returns Policy for Cyprus Customers
If, for any reason, you are not completely satisfied with your order, we offer a hassle-free returns and refund process for our valued customers in Cyprus.
How to Log in Without a Password:
This method allows you to access your account securely without needing to remember a password.
Initiating a Return:
Conditions for Returns:
Refund Process:
Exclusions:
Cancellation Policy:
If you wish to cancel your order, you can do so within 24 hours after the payment has been confirmed to receive a full refund. However, if more than 24 hours have passed or if the order has already been dispatched, we are unable to accommodate cancellation or modification requests. In such instances, we kindly request that you proceed with the return process upon receiving the item(s).
Returns Policy for International Customers
At this time, we do not provide return labels for international orders.
International Returns:
Exchanges:
Unfortunately, we do not offer direct exchanges for international orders. If you would like to exchange an item, please return the original item for a refund and place a new order.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately with photos of the item and packaging. We will assist you in resolving the issue.
Thank you for your cooperation and understanding!