FAQs
Below FAQ are some common concerns of our customers before purchasing the item.
If you have other questions, please just send it to sales@rev-chic.com.
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1) Payment & Checkout
Q1: What payment methods do you accept?
We accept Shop Pay (Visa, Mastercard, American Express, Maestro, UnionPay), Apple Pay, Google Pay, PayPal, and USDC crypto.
Q2. Is my payment information secure?
Yes. All transactions are processed through encrypted and PCI-compliant systems to ensure maximum protection.
Q3: Can I cancel my order after placing it?
We process orders quickly, but if you contact us within 24 hours, we can usually cancel your order or update details like your shipping address. After this time, or once the order enters processing or dispatch, changes are no longer possible.
Q4: How do I choose the right size?
Each product page includes a detailed size chart. EU-warehouse items follow standard EU sizing, while Asia-warehouse items may vary, so always check the chart before ordering for the best fit.
Q5: Why is my order split into multiple packages?
Your items may ship from different warehouses (EU or Asia). Each parcel will include tracking so you can follow everything separately.
Q6: Can I cancel my order after payment?
Orders can only be canceled within 24 hours of placement, before processing and shipment begins. Please contact us immediately if you need to cancel.
2) Order Processing, Shipping & Delivery – EU Warehouse
Q1: How long does it take to process my order?
Orders from our EU warehouse are processed within 1–3 business days, though weekends and public holidays may cause minor delays.
Q2: How long does delivery take from the EU warehouse?
Delivery times vary by location and are automatically calculated at checkout or in the quick cart:
- EU Warehouse: 1–7 business days, depending on your country and order weight.
- UK & Ireland: 7–10 business days.
Q3: Do you offer free shipping?
Yes — we offer free shipping to most EU countries. For exact details, please check in your cart or at checkout.
Q3: Will I pay any customs fees for EU-warehouse items?
No. All EU-warehouse orders ship from within the European Union for faster and smoother delivery. EU-warehouse items ship within the EU single market, so no customs or import charges apply.
Q4: How long does delivery take from the Asia warehouse?
Delivery typically takes 7–14 business days, depending on your country.
Q5: Will I pay customs fees for Asia-warehouse items?
Some countries may charge VAT or customs duties on deliveries from outside the EU. These charges (if any) depend on your location and local regulations.
Q6: What if my order is delayed?
Delays can occur due to public holidays, courier issues, or customs inspections. We will notify you if there are significant delays.
3) Returns & Refunds
Q1: What is your return policy?
You can return unused items within 30 days of delivery. Lingerie and intimate items are not eligible unless defective.
Items must be unworn, unwashed, and in their original condition.
Q2: How do I return an item?
You can start a return directly from your customer account. Simply log in, open Orders, select the item you want to return and follow the steps to submit a return request. For items shipped from our EU Warehouse, you must mark the parcel clearly as “Return – No Commercial Value” so customs does not treat it as a new import. Failing to do so may result in delays or additional charges, which we cannot accept.
For items shipped from our Asia Warehouse, we will provide you with the correct return address once your request is approved. Returns from Asia are available in 24 countries. Please review our full Return Policy for details.
Q3: How can I track my order?
A tracking number will be emailed when your order ships.