Returns & Refunds Policy

Thank you for choosing rev-chic.com. We hope you love your purchase, but if something isn’t quite right, our return process is designed to be simple and supportive.

You may return an item within 30 days from the day you received your order. The 30-day period begins on the date the goods arrive to you.

Return Eligibility

You may return an item for any of the following reasons:

  • Wrong Size
  • Damaged or Defective Item
  • Item Not as Described
  • Incorrect Item Received
  • Change of Mind / Not Satisfied

Please do not send items back without initiating a return through your account, as this may delay processing.

Why You Must Start the Return Through Your Account

Starting the return from your account helps us:

  • Process your return faster
  • Provide the correct return address and instructions
  • Avoid delays caused by misrouted parcels
  • Assist you with any issue immediately

How to Log in Without a Password

  1. Go to My Account on our website.
  2. Select “Login Without a Password” or “Send Login Code.”
  3. Enter your email.
  4. Check your inbox (or spam folder) for the code or login link.
  5. Use it to access your account instantly.

How Returns Work


Step 1 — Initiate Your Return

  • Log in to your account.
  • Go to My Account → Orders.
  • Select the item(s) you want to return.
  • Follow the instructions provided.

Step 2 — Return Address

We operate a network of 25+ international warehouses. To make returns easier, we will direct your return to the nearest available warehouse based on your location. This ensures faster delivery and smoother processing.

Step 3 — Shipping the Return

  • Customers are responsible for covering the return shipping cost.
  • We do not provide return labels at this time.
  • A trackable shipping service is strongly recommended.
  • Please mark the parcel clearly as “Returned Goods” to avoid customs delays or import duties.
    If customs classifies a return as an import, we are not responsible for additional fees.

Conditions for Returns

To qualify for a refund:

  • Items must be unused, unworn, and in original packaging
  • All tags must be attached
  • Boxes must not be severely damaged
  • Returns must be initiated within 30 days of receiving the order

Excluded Items (non-returnable):

  • Lingerie
  • Swimwear
  • Custom-made or tailored luxury dresses

Refund Process

Once your return arrives at our designated warehouse:

  • Our team inspects the item(s).
  • If approved, a refund is issued to your original payment method.
  • Please allow up to 7 business days for the refund to appear in your account.

Order Cancellation

You may cancel your order within 24 hours of payment confirmation for a full refund.

If more than 24 hours have passed or the order has already been dispatched, cancellation is not possible. You may still return the item once it arrives.

Damaged or Defective Items

If your item arrives damaged, incomplete, or defective:

  • Contact us immediately through your account
  • Provide clear photos of the item and packaging
  • We will assist you promptly and resolve the issue

Exchanges

We do not offer direct exchanges.
To switch to another size or colour, please return the item for a refund and place a new order.

Thank You

We appreciate your understanding and cooperation. Our team is always here to help make your experience smooth, fair, and enjoyable.

If you have any questions, feel free to contact us anytime.