Thank you for choosing rev-chic.com for your purchase. We sincerely hope that you are delighted with your order. However, we understand that there may be instances where you are unsatisfied with your purchase. In such cases, we have a Returns and refunds policy in place to address your concerns.
If you wish to return or exchange an item, you may do so within 14 days from the day you received all the items in your order. The 14-day cancellation period commences from the date of item receipt.
Return Eligibility and Timeframe:
Returns are accepted for the following reasons:
Wrong Size: If you have purchased the wrong size, you can return the item and request a refund or exchange it for the correct size.
Damaged or Defective Item: If the item you received is damaged or defective, we apologize for the inconvenience caused. You are eligible to return it for a refund or exchange.
Item Not as Advertised: In the event that the item you received does not match the description or images provided on our platform, you can return it for a refund or exchange.
Incorrectly Sent Items: If you received items that were different from what you ordered, you have the option to return them and request a refund or exchange.
Free Returns Policy for Cyprus Customers
If, for any reason, you are not completely satisfied with your order, we offer a hassle-free returns and refund process for our valued customers in Cyprus.
Initiating a Return:
Conditions for Returns:
If you wish to cancel your order, you can do so within 24 hours after the payment has been confirmed to receive a full refund. However, if more than 24 hours have passed or if the order has already been dispatched, we are unable to accommodate cancellation or modification requests. In such instances, we kindly request that you proceed with the return process upon receiving the item(s)
International Returns :
Exchanges: Unfortunately, we do not offer direct exchanges for international orders. If you wish to exchange an item, please return the original item for a refund and place a new order.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Service team immediately with photos of the item and packaging. We will assist you in resolving the issue.
Thank you for choosing rev-chic.com. We appreciate your business and are committed to ensuring your satisfaction with our products.