Refund policy

Thank you for choosing rev-chic.com for your purchase. We sincerely hope that you are delighted with your order. However, we understand that there may be instances where you are unsatisfied with your purchase. In such cases, we have a Returns & Refunds policy in place to address your concerns.

If you wish to return or exchange an item, you may do so within 14 days from the day you received all the items in your order. This 14-day cancellation period begins from the date of delivery.

Return Eligibility and Timeframe:

You may return or exchange an item within 14 days from the day you received all the items in your order. The cancellation period begins from the day of receipt.

Returns are accepted for the following reasons:

  • Wrong Size: If you have purchased the wrong size, you can return the item and request a refund or exchange it for the correct size.

  • Damaged or Defective Item: If the item you received is damaged or defective, we apologize for the inconvenience caused. You are eligible to return it for a refund or exchange.

  • Item Not as Advertised: In the event that the item you received does not match the description or images provided on our platform, you can return it for a refund or exchange.

  • Incorrectly Sent Items: If you received items that were different from what you ordered, you have the option to return them and request a refund or exchange.


Cancellation Policy:

If you wish to cancel your order, you can do so within 24 hours after the payment has been confirmed to receive a full refund. However, if more than 24 hours have passed or if the order has already been shipped, we regret to inform you that we cannot cancel or modify the order. In such cases, you will need to return the item(s) to us once you receive them.

Returning the Wrong Size:

If you have ordered the wrong size and would like to exchange it for a different size, please send the item back to us. We will issue a full refund as soon as the item arrives at our warehouse. You have a 14-day window from your account to return or exchange the item.

Return Process:

HOW TO RETURN AN ITEM:

We take great care in packing and dispatching each item to ensure its quality. We kindly request that you carefully inspect the items upon delivery and ensure they are in good condition and not damaged.

You can initiate a return from your account.

To initiate a return, please make sure the item(s) meet the following criteria:

  1. The item(s) must be unused and in their original condition.
  2. Original tags and labels must be attached.
  3. The item(s) must be returned in the original packaging, if applicable.
  4. Lingerie and swimwear returns are not accepted due to hygiene reasons.
  5. Custom-made luxury dresses are not eligible for returns.
  6. If the returned boxes of goods are damaged, the return will not be accepted.

When returning the item(s), please pack them securely to avoid any damage during transportation. You will be responsible for the return shipping cost to one of our nearest warehouses based on your location.

Once we receive the returned item(s) and verify their condition, we will process your refund or exchange as requested.

We value your satisfaction and are committed to providing you with a seamless shopping experience. If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team.


Return Shipping:

When initiating a return, please note that the buyer is responsible for the expenses incurred in shipping the item back to the nearest warehouse from their location. Once your return request is approved, an email containing the return address will be sent to you.

We believe this information clarifies our approach to returns. For any further inquiries or if you need assistance, do not hesitate to contact our dedicated customer support team. Your satisfaction is of utmost importance to us, and we are more than willing to guide you through the entire return process.

Should you have any other questions about our return and refund policy, don't hesitate to get in touch with us via email. We are here to help.