We're here to make your shopping experience as delightful as possible, including the return process. If, for any reason, you need to return an item, here's what you need to know:
✨ Items can be returned within 30 days of delivery, provided they're in their original condition. We always aim for your satisfaction with every purchase!
✨ Please note that for hygiene reasons, we cannot accept returns or exchanges for items such as lingerie (bras & panties), erotic lingerie, swimwear, and custom-made gowns. We appreciate your understanding!
✨ Currently, our policy does not offer exchanges for returned items. However, once your return reaches our warehouse, we will promptly process a refund to your original payment method.
✨ If you need a different size or color, simply place a new order. We're here to ensure your satisfaction!
✨ For international returns, customers are responsible for the return shipping fees. Thank you for your cooperation!
📌 Special Note to Customers
🔔 Please do not return items without first contacting us or initiating the return process through your account.
🛠️ Why It's Important:
- 🚀 Faster Processing: Starting the return through your account helps us track and expedite your request efficiently.
- ⏳ Avoid Delays: Direct communication allows us to provide specific instructions and address any concerns immediately.
- 🤝 Better Support: Our team can assist you in resolving potential issues, often without the need for a return.
Your cooperation ensures a smoother experience for everyone—thank you! 😊
Got any questions or need further assistance?
Don't hesitate to reach out to us.