Privacy Policy

Last Updated: [24/11/2025]

Thank you for choosing Rev-Chic. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

A. Information You Provide

  • Name, email address, phone number (if provided)
  • Billing and shipping address
  • Order details and order history
  • Messages sent through contact forms or customer support

B. Automatically Collected Data

  • IP address
  • Browser and device information
  • Pages visited and actions taken
  • Session duration, click behavior, referring website
  • Approximate location

C. Payment Information
We do not store full card details. Payments are processed securely by trusted third-party payment providers, including card processors and installment/payment-plan services such as Shop Pay, PayPal, or Klarna (availability depends on your region).
These providers receive only the information necessary to process your payment and operate under their own privacy policies

2. How We Use Your Data

We use the data we collect to:

  • Process and deliver your orders
  • Verify payments and prevent fraud
  • Send order confirmations and updates
  • Provide customer support
  • Improve website performance and customer experience
  • Analyse website traffic through analytics tools
  • Send marketing messages (only if you consent)

We do not sell your personal information to third parties.

3. Third-Party Services & Sharing Data

We may share limited data with trusted third-party partners:

  • Analytics and advertising tools, such as Google Analytics
  • Payment processors handling your secure payments
  • Shipping and logistics partners delivering your orders
  • Customer service and operational tools that assist our store

We share only the minimum information required for each service to function.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential cookies (cart, checkout, security)
  • Performance cookies (analytics and page optimization)
  • Marketing cookies (ads and remarketing — if you consent)
  • Preference cookies (language, saved settings)

You can disable cookies through your browser settings. Some features may not work correctly without essential cookies.

5. Google Analytics

We use Google Analytics to measure website traffic, performance, and marketing effectiveness. Google may process aggregated data in other regions, using GDPR-approved safeguards. Google Analytics does not personally identify you.

6. Legal Basis for Processing (GDPR)

We process data based on the following lawful grounds:

  • Contract: To fulfill orders and provide services
  • Legitimate interest: Security, fraud prevention, and service improvement
  • Consent: Marketing emails and optional cookies
  • Legal obligation: Accounting, compliance, and tax requirements

6. Data Storage & Security

Your data is protected using industry-standard measures, including:

  • Encrypted transfers (SSL)
  • Protected systems and firewalls
  • Access restricted to authorized personnel

European Storage Infrastructure
As a European merchant, your store, customer, and order data are stored at rest within Europe — specifically the EEA, UK, and/or Switzerland.

International Transfers
Some processing operations may require secure international transfers. These transfers are safeguarded using:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Technical and organizational protections
    This ensures your data remains secure even when accessed by service providers outside the EU.

8. Data Retention

We keep your personal information only as long as necessary:

  • Order and transaction records kept for legal and accounting requirements
  • Customer support messages kept until resolved
  • Marketing data: kept until you unsubscribe or withdraw consent

When data is no longer required, it is securely deleted.

9. Your Rights Under GDPR

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion (when legally possible)
  • Object to certain processing
  • Withdraw consent at any time
  • Request a copy of your data (data portability)

To exercise these rights, contact us using the details provided below.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from minors. If you believe a minor has provided data, contact us and we will delete it.

10. Security

While no system is completely risk-free, we continuously update our security measures to protect your data from unauthorized access, misuse, or loss.

11. Changes to Privacy Policy

We may update this policy occasionally. The most recent version will always be available on this page. Please check back periodically to stay informed.

12. Contact Us

For privacy-related questions or GDPR requests, you can contact us at:

Email: support@rev-chic.com

Address: 13 Ioanni Kliridi, Lykabittos, 1070 Nicosia, Cyprus

Please include your name and order number (if applicable) so we can assist you efficiently.